UKSA/OSR Casework: Quarterly Management Information

The information provided in the table shows the total number of cases considered by UKSA/OSR and the average (mean and median) time from opening to closing a case.

As the regulator of official statistics we do not ourselves produce official statistics, but we voluntarily apply our Code pillars in production of this management information.

Quarterly Management Information 2023/24

Quarter	Cases opened	Time to close a case (days) Median	Time to close a case (days) Mean	Cases still open
Q1: Apr - Jun 2023	72	8	17	3
Q2: Jul - Sept 2023	17			12
Q3: Oct - Dec 2023
Q4: Jan - Mar 2024
Year to date (2023/24)	89	8	17	-
All cases 2022/23	372	27	26	-
All cases 2021/22	241	11	20	-
All cases 2020/21	323	10	14	-
All cases 2019/20	109	13	20	-

A case is opened when it is received from an external source or an issue is identified by a member of OSR. A case is closed when the issue has been considered and any necessary action has been taken.

The median and mean number of days taken to close a case are reported. This measure is based on calendar days (not working days) so includes weekends and bank holidays. The median is considered the best headline measure as it reflects the typical experience. When calculating time taken to close a case, cases that were closed on the same day that they were received or identified have a one day response time, rather than 0.

Data provided in the table are provisional figures which may be revised in future quarters or as part of the annual review. For example, there will be occasions where a case is closed after the provisional data are reported.

As of the time of reporting these data (27 July 2023) there are three cases from quarter 1 still open. These cases are included in the total number of cases, but not in the figures for median or mean time to close a case. The median and mean time to close a case may increase when the cases which remain open are included. Where needed, revised data will be provided in the following quarter or as part of the annual review.

Quarterly data will be published on the last Thursday of the month following the relevant quarter. The next update will be at 11am on 26 October 2023.

Our annual casework review provides more details of casework during 2021/22. The 2022/23 annual casework review will be published in September 2023. You can see details of all cases we have considered so far in 2023/24 in the Casework issues log.

For more information on casework please see the casework pages of our website.

Please send any feedback on these data to regulation@statistics.gov.uk to enable the Authority to understand the value of this information and develop it in ways that will support user needs in future.