Dear Lyndsey

Confirmation of National Statistics designation for estimates of station usage

We have reviewed the actions that your team has taken to address the requirements in Assessment Report number 352: Estimates of Station Usage. I would like to commend you and your team’s engagement with us during the assessment, demonstrating your commitment to improving the statistics for the public good.

On behalf of the Board of the UK Statistics Authority, I am pleased to confirm the designation of National Statistics for estimates of station usage, produced by the Office of Rail and Road. These statistics provide a valuable, trusted source of information about the use of the rail network across Great Britain to a varied user base.

During the assessment you and your team showed great commitment and enthusiasm to the improvement of these statistics. We were particularly impressed by the initiative you showed in reaching out to users during the assessment process. We anticipate that the additional contextual and quality information provided alongside the statistics will greatly enhance understanding and insights for users. More detail about our judgment is included in the annex to this letter.

National Statistics status means that official statistics meet the highest standards of trustworthiness, quality and value and is something to be celebrated. We welcome the statement you have published today in the latest statistical release, reflecting National Statistics status. We also welcome your ongoing work to improve the statistics and look forward to seeing these developments, such as enhancing your use of Google Analytics to understand how people use and interact with the statistics.

Yours sincerely


Ed Humpherson

Director General for Regulation


Review of actions taken in response to Assessment Report number 352 – Estimates of Station Usage, produced by Office of Rail and Road (ORR)

Related Links

Lyndsey Melbourne to Ed Humpherson: Requesting assessment of estimates of station usage

Ed Humpherson to Lyndsey Melbourne: Assessment of estimates of station usage

Ed Humpherson to Lyndsey Melbourne, Office of Rail and Road: Assessment of estimates of station usage as National Statistics