This assessment focuses on statistics from the National Rail Passenger Survey (NRPS) which are produced by Transport Focus. Statistics from the NRPS are not currently produced to the standards required of National Statistics and several areas of non-compliance with the Code of Practice for Statistics need to be addressed.

The UK Statistics Authority considers that in their current form statistics from the NRPS have the potential to be misrepresented or used misleadingly. Transport Focus has agreed to publish an action plan setting out its proposals for addressing the assessment’s Requirements by January 2020.


Related Links:

Letter: Ed Humpherson to Louise Coward (January 2019)

Statement: ‘The Office for Statistics Regulation calls for action to improve official rail passenger satisfaction measure’